Terms & Conditions

Definitions

Retailer: J.C. Campbell Electrics Limited
Consumer: A person buying not in connection with a trade or business
Prices: The cost of an item or items as agreed with the retailer.

The following terms and conditions apply to all orders processed by the retailer either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference.

By using this site or purchasing from us indicates your acceptance of these terms and conditions.

Prices

All prices include VAT.

Contract

No contract is created until we have accepted your order. Once an order has been accepted there is a binding sale contract between the retailer and the customer. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and therefore there will be no contract between the retailer and consumer. We will instead alert you immediately to the actual price of the goods and you then have the option to proceed at an updated price. We will only process any such order with your explicit authority. Prices quoted are subject to stock availability.

Payment

Payment will only be taken once we have confirmed the order and delivery date to you in a durable format, normally an email. A contract between us is not formed until we have processed the transaction. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please contact us for help. We also accept payment by cheque and postal order.

Delivery

We aim is to deliver all goods ordered within 10 working days to Northern Ireland addresses from date of the order being accepted. If you live the Republic of Ireland we can deliver but you may incur additional charges (e-mail us for a quotation) and you may also experience delivery delays.

If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the manufacturer, you will be contacted to confirm delivery arrangements. We will keep you up to date with the progress of your order if the item is delayed for any reason.

Delivery

We can install new products. However, we can only do this if the following conditions exist:

TV – An aerial point, connected to a working aerial and power supply must be within 1 metre from the TV. We can wall mount TV’s for an additional fee. A bracket must be purchased separately. Please contact us for a quote.

Washing Machine & Dishwasher – All plumbing and electrical points must be present and freely accessible.

We do not install Gas or Integrated Appliances, however, we can advise on preferred installers.

IMPORTANT

It is you responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any damage must be reported to us by phone or e-mail within 48 hours of delivery.

Products

Product images, descriptions and specifications are shown for guidance only. For more detailed information and specification contact the manufacturer. Some products may require set-up and/or assembly; for example TV's, DVDs and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc.

If you are unable to set-up, assemble or install a product yourself, you are advised to contact a competent person.

Recycling of electrical and electronic equipment

Under the Waste Electrical and Electronic Equipment (WEEE) Regulations members of the public can deposit old electrical and electronic items at recycling sites across the UK, free of charge.

The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in landfill sites and will encourage everyone to play a part in protecting the environment for future generations.

As retailers of electrical and electronic products, we fully support this regulation, and we have joined the Distributor Take-Back (DTS) scheme - which has helped develop a new UK recycling network for waste electrical products. To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.

Fraud

With the level of fraudulent orders being placed on the internet increasing, we now have additional measures in place to check orders made via our website.

All orders are checked as thoroughly as possible using the information provided. However as a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched and may put the order temporarily on hold whilst we do so.

Guarantee

All products are supplied guaranteed for a minimum period of one year from the date of delivery.

Complaints

Any complaints regarding the goods or services supplied should be made direct to the retailer.

Your Right to Cancel

You have the right to cancel your order within seven working days following the day after the date of delivery and return the goods supplied to us for a full refund. You must notify us in writing or by email within the seven days of your intention to cancel the contract. If you cancel your order, any goods supplied must be returned to the retailer at your own expense within 7 days of your notice to cancel.

Providing the goods are returned in original condition complete with all packaging, in an as new condition and all accessories and leads including any free gifts you will receive a full refund, less any delivery and/or collection charges, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the purchase date. These Conditions do not affect your statutory rights.

Faulty Goods

In the unlikely event that goods develop a fault you should in the first instance consult the manufacturers instruction booklet to ensure that everything is connected in accordance with their instructions.

If you believe that a fault exists, then contact the retailers and explain the details of the problem.

The retailer will arrange for either a repair or replacement at a mutually convenient time.

Faults that develop after the initial warranty period may be repaired on a chargeable basis depending on circumstances.

Your statutory rights are not affected.