Definitions
Retailer: Cyril Campbell Electrics Limited - trading as J.C. Campbell Electrics
Consumer: A person buying not in connection with a trade or business
Prices: The cost of an item or items as agreed with the retailer.
By using this site indicates your acceptance of these terms and conditions.
Prices
All our prices are shown in £ sterling and include VAT at the current rate. Prices may be changed without notice.
Contract
No contract is created until we have accepted your order. Once an order has been accepted there is a binding sale contract between the retailer and the customer. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and therefore there will be no contract between the retailer and consumer. We will instead alert you immediately to the actual price of the goods and you then have the option to proceed at an updated price. We will only process any such order with your explicit authority. Prices quoted are subject to stock availability.
Payment methods and security
Payment can be made by Visa, Master Card, Delta or Maestro via our secure payment provider, Authipay, we also accept PayPal payments and we have a finance option with Klarna at Checkout.
We take every precaution to protect your information both online and offline.
Your credit card details are verified by Authipay secure gateway, which means that we do not have access to your credit card details at any point during the payment process.
Verification
All customers must be verified before it is approved for shipment. Most of the time the order goes through without any issue, but JC Campbell Electrics reserves the right to hold a shipment in case of suspicious activity relating to fraud, misuse of credit cards or fake identity. We apologise if your order is delayed if it is flag by our procedure, but we will ensure that if verification is required, we will contact you as soon as we can so we can ship out your order faster. Furthermore, if there are any concerns, you can always email us at [email protected]
As online shopping grows, unfortunately so does fraud. We thank you for your cooperation.
Delivery
Our aim is to deliver most goods ordered within 5-7 working days from the date of the order being accepted however, this may be longer for some large appliances. Most goods can be delivered free to Mainland UK, however not all larger goods are available to UK mainland addresses (for example, large items such as washing machines, fridge freezers etc. cannot be delivered to Scotland or the Islands). Other items such as vacuum cleaners, televisions, home cinema etc., can be delivered nationwide.
You will be advised if delivery is not available to your location when you enter your delivery address. If you live in the Republic Of Ireland, we can deliver but you may incur additional charges [e-mail us for a quotation].
If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the manufacturer, you will be contacted to confirm delivery arrangements. We will keep you up to date with the progress of your order if the item is delayed for any reason.
If you decide not to continue with the order, any payment you have made will be re-credited to your account within 30 days of the order being cancelled. This does not affect your statutory rights.
If you have paid for additional Installation services, you are responsible for ensuring the space is available for installation and the setup is adequate for our Delivery Company to install the appliance. There will be no refund for services where our Delivery company cannot install due to Health & Safety issues, or if measurements are not correct. We can only connect to existing electrical or plumbing supply.
IMPORTANT
It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carrier’s consignment note when you sign for the goods. Any damage must be reported to us by phone or e-mail within 3 days of delivery.
Products
Product images, descriptions and specifications are shown for guidance and illustration purposes only. Colours may appear slightly different on screen compared to viewing the item in person. For more detailed information and specification contact the manufacturer. Some products may require set-up and/or assembly; for example, TV's, Soundbars and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc. Please read all installation instructions before attempting an install.
If you are unable to set-up, assemble or install a product yourself, you are advised to contact a competent person.
Recycling of electrical and electronic equipment
Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest.
You can also find local recycling points for your old electricals at https://www.recycleyourelectricals.org.uk/electrical-recycling-locator/
Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly.
Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world.
Discover the impact of reusing and recycling your electricals here Recycle Your Electricals campaign (logo + link to website www.recycleyourelectricals.org.uk). What can I recycle?
Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.
You’ll find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them. [crossed out wheelie bin symbol].
As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet.
Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment..
We take all your old electricals to a recycling plant for processing and separate into individual materials, so they can be turned into new, more useful things. Watch this film about how your old electricals are recycled.
Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more at Regulations: waste electrical and electronic equipment (WEEE) - GOV.UK (www.gov.uk)
We’re proud to be working with the national Recycle Your Electricals campaign.
Guarantee
All our products are supplied with a (1 year minimum) manufacturer’s guarantee that is valid from the date of delivery. These guarantees cover domestic use only and do not cover faults caused by accidental damage, misuse or neglect. Any product offered with an extended warranty which is more than 1 year, may have this underwritten by a third-party insurance company.
If your product is offered with a guarantee of more than 1 year, it is your responsibility to register this with the manufacturer and obtain a certificate number. This registration must be done within 90 days of purchase.
Privacy Policy
Our site may contain links to other sites. J.C. Campbell Electrics are not responsible for the privacy practices or the content of these websites.
The J.C. Campbell Electrics site collects certain contact information (such as email addresses). We use this information to send orders and information about those orders to our customers and to let you know about special offers. You can opt not to receive such information by sending us an email: [email protected]
The J.C. Campbell Electrics website has security measures in place to prevent the loss, misuse and alteration of customer information. These include securing forms with SSL and digital certificates, physical security, network firewalls and regular data backups.
Complaints
We pride ourselves on our high standards of customer care. However, if you feel you have an issue that you would like to discuss with us please speak to one of our Customer Services team on 028 8774 0519. Or you can email us at [email protected]
Please provide as much detail of your complaint as possible, including product details and dates and times of communication with our company where applicable.
We do our best to respond to complaints within 3 working days. In the unlikely event that your complaint is not resolved within 7 working days, we will also keep you informed of the progress of your complaint.
Cancellation & Returns
If you wish to cancel your order prior to despatch, you must email us first at [email protected] and wait for a cancellation email.
You have the right to cancel your order within seven working days from date of delivery and return the goods supplied to us for a full refund. You must notify us in writing or by email within the seven days of your intention to cancel the contract. If you cancel your order, any goods supplied must be returned to the retailer at your own expense within 7 days of your notice to cancel.
Providing the goods are returned unused, unopened, in original condition, complete with all packaging, in an "as new" condition and all accessories and leads including any free gifts you will receive a full refund, less any delivery and/or collection charges, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the purchase date. These Conditions do not affect your statutory rights.
Returned goods not complying with this may be rejected or subject to a minimum of 25% deduction from any refund. Please note that if you cancel an order, which has been processed and dispatched or if you refuse delivery of your item from the courier, you will be refunded the value of the goods less the return costs. The 7-day period does not start until the day after receipt of the goods by the customer. Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.
J.C. Campbell Electrics will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.
If you have paid for additional Installation or Removal services and you wish to cancel these services, this must be cancelled 48 hours before the booked delivery date.
Faulty Goods
In the unlikely event that your product develops a fault within 7 days of receipt, please contact us to arrange return and inspection. We will usually exchange or refund the item provided it is still 'as new' and the fault has not been caused by accident, misuse or neglect.
If your product develops a fault after the 7 day period but within the manufacturers guarantee period, we will arrange to have the item repaired.
For large and/or less portable items, we will arrange for a manufacturer approved engineer to visit you and repair your item free of charge.
This does not affect your statutory rights.
If you need further information and advice on any of the above, please contact the J.C. Campbell Electrics Customer Service team.
PriceRunner Buyer Protection
When you shop with us, you are covered by the PriceRunner Buyer Protection. This means that your purchase is protected up to £5,000 if problems occur in connection with your purchase. The Buyer Protection scheme costs nothing and applies to all registered PriceRunner members.
If you are not a PriceRunner member and have visited us through their service, you can still get your purchase covered by the Buyer Protection. All you have to do is register on their website within 60 minutes of making a purchase. It only takes a moment! Get your PriceRunner Buyer Protection today
With the PriceRunner Buyer Protection, you receive compensation for broken goods, if the goods are not delivered, if an individual product is missing on delivery or if the goods are incorrect. In order for the Buyer Protection to apply, the order must be addressed to you as a private person.
If something goes wrong with your purchase, the Buyer Protection covers you for both purchasing and shipping costs. You also receive compensation for any direct financial damage you have suffered as a result of the issue. The Buyer Protection does not compensate you for any depreciation, loss of revenue or other direct or indirect costs.
For full user conditions and a list of categories that are exempt, please visit the PriceRunner website.
Yes please, I want to get the free Buyer Protection by becoming a PriceRunner Member!
