Free Delivery across UK
If order is over £50

Click & Collect
Within 1 hour

Over 45 Years in Business
Shop Local

After Sales Care
Always here for you

Privacy and Cookie Policy

At J.C. Campbell Electrics we are committed to processing personal information about our customers in ways that comply with our legal obligations, as well as being clear with our customers about what we do with their personal information. Some of the key points of our privacy statement are:

We don’t sell your data to third parties

We do make it easy for you to manage your information, you can change your communication preferences at any time

We do use data to help us provide great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely

 

We are Cyril Campbell Electrics Limited, trading as J.C. Campbell Electrics, 84 Brackaville Road, Coalisland, Co Tyrone BT71 4NJ.

We share your concern about the protection of your personal information and are committed to safeguarding your privacy.

This document covers information we collect about you, whether via our websites, through our customer service centre, in our stores, or otherwise. Please read it carefully to understand how your personal information will be treated.

We will be the “controller” of the personal information which you provide to us or which we collect from you.

Personal information that we collect

We collect a range of personal information relating to you, including your:

  • Name;

  • Address;

  • Email address;

  • Telephone number;

  • IP address; and;

  • any other personal information that you choose to provide to us when you complete our online contact forms or otherwise make contact with us.

 

How we use your personal information

We use your personal information as follows:

  • to maintain our relationship with you whilst you are a customer;

  • to process orders and provide agreed goods and services to you;

  • for invoicing, processing payments, account set up and maintenance;

  • to communicate with you, including to respond to information requests /enquiries submitted and/or to obtain your feedback on our products and services;

  • for record keeping, statistical analysis and internal reporting and research purposes;

  • to ensure data security and to provide you with access to secure areas of our Website;

  • to notify you about changes to our products and services;

  • to monitor the quality of our products and services;

  • for logistical purposes, including to plan and log delivery routes;

  • to investigate any complaint, you make;

  • to provide evidence in any dispute or anticipated dispute between you and us;

  • to customise various aspects of our Website to improve your experience;

  • as we may otherwise consider necessary to support the operation of our Website;

  • to obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes;

  • to monitor and/or record telephone conversations to or from you in order to offer you additional security, resolve complaints, improve our service standards and for staff training purposes; and

  • to protect the rights, property, and/or safety of J.C. Campbell Electrics, its personnel and others.

 

Marketing

We may send you direct marketing in relation to our own products and services by email SMS and post, as long as this is in line with any marketing preferences that you have provided to us.

We will only send you direct marketing in relation to our own products and services by email SMS and post:

  • where you have consented to this;

Your agreement to the use of your personal information for direct marketing purposes is optional and if you choose not to consent, your visit to and use of our Website will not be affected.

You can choose to opt out of receiving direct marketing information from us at any time, through the ‘Unsubscribe’ link at the bottom of any email you receive, or by contacting us

  • by mail – J.C. Campbell Electrics, 84 Brackaville Road, Coalisland, Co Tyrone BT71 4NJ

  • by email -  [email protected]

  • by telephone – 028 8774 0519

  • by filling in the Contact us form on our website

 

Legal basis for processing

 

In terms of the legal bases we rely on to process your personal information, these are as follows:

where you have provided your consent: for direct marketing communications in respect of our own products and services, including in respect of marketing communications sent by electronic means (e.g. email and SMS);

  • for the performance of a contract with you (such as a contract for the provision of good and services) or to take steps at your request prior to entering into this contract;

  • to comply with legal obligations, including in relation to health and safety and environmental legislation, performing anti- money laundering, terrorism prevention and sanctions screening checks, complaints and investigations or litigation;

  • to protect your vital interests or the vital interests of another person, e.g. where you or they are seriously injured or ill, or

  • for our legitimate interests in:

    • management of your account (including processing payments) and our relationship with you, and communicating with you

    • operating our Website

    • sending direct marketing in respect of our own products and services where you have not provided your consent and the marketing communication is sent by non-electronic means (e.g. post or telephone); processing orders and supplying our products and services; and

    • our internal business purposes which may include processing for the purposes of: record keeping, research, reporting and statistics, data security, to ensure the quality of our products and services, investigating and responding to queries and complaints, obtaining credit references and credit checks, providing payment performance data to credit reference agencies, changing our pricing, debt collection, fraud detection and prevention, risk management, recruitment and training of our personnel, and protecting our rights, property and safety (and that of others). You can object to processing carried out on the basis of our legitimate interests at any time by emailing [email protected] ;

See also “Your Rights – The right to object”.

How we share your personal information

 

In addition to what is specified above, we may share your personal information with:

  • third party provider(s) who provide the following types of services to us:  warehousing and logistics, software, and customer relationship management;

  • third party providers in order for us to process payments that are due to us, in doing so we provide bank card details to such providers;

  • licensed credit reference agencies, debt collection agencies and lawyers when we carry out credit checks, to report on your payment performance and/or or seek to recover debts due to us;

  • our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice;

  • emergency services in the event that we need to report accidents or incidents or request emergency assistance;

  • any Government Department, public body or other third party where we believe in good faith that the law requires this; in the interests of public health and safety; or in order to protect the rights, property, or safety of J.C. Campbell Electrics, its employees or others;

  • any other third parties, if authorised by you to do so.

We ensure that, where your personal information is transferred to any country outside the European Economic Area, this is done using “model clauses” (standard contractual clauses which have been approved by the European Commission as providing adequate safeguards to enable personal data to be transferred outside the European Economic Area) or other specific legally-approved safeguards.

 

How long we keep your personal information

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;

  • statute of limitations under applicable law(s);

  • (potential) disputes, and;

  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

 

Cookies

Where you use our Website, we will process your personal information collected by using cookies in accordance with our Cookie Policy.

For more information on the use of cookies on our Website please go to our Cookie Policy.

Links to third party websites

 

Our Website contains links to other Internet websites. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites use of any personal information.

Security

We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology (“SSL“or “Secure Socket Layer“ technology) to encode personal information that you send to us through our Website. SSL works by using a private key to encrypt data that’s transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

 

Your rights

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications.

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

  1. The right to be informed

You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement.

  1. The right of access

You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Statement) about how it is used.

This is so you’re aware and can check that we’re using your personal information in accordance with data protection law.

We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person ‘s rights.

  1. The right to rectification

You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete. E.g. if we have the wrong date of birth or name for you.

  1. The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim.

  1. The right to restrict processing

You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.

  1. The right to data portability

You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means.

  1. The right to object

You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by BOC or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.

  1. Rights in relation to automated decision making and profiling

You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.

 

Updating this statement

We review our privacy practices from time to time. We ask that you bookmark and periodically review this page for updates to our Privacy Statement. We reserve the right to modify this policy effective seven (7) days after the posting of the revised Privacy Statement.

 

Contact us

For further information regarding these rights, about this Privacy Statement generally or to make a complaint please contact [email protected]  Please provide as much information as possible to help us identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken.

Before assessing your request, we may request additional information in order to identify you. If you do not provide the requested information and, as a result we are not in a position to identify you, we may refuse to action your request.

We will generally respond to your request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary, taking into account the complexity and number of requests that you have submitted.

We will not charge you for such communications or actions we take, unless:

  • you request additional copies of your personal data undergoing processing, in which case we may charge for our reasonable administrative costs, or

  • you submit manifestly unfounded or excessive requests, in particular because of their repetitive character, in which case we may either: (a) charge for our reasonable administrative costs; or (b) refuse to act on the request.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

 

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing advertising of Klarna products the next time the user will browse the merchant’s website offering Klarna products, and for analytics purposes.


Persistent marketing and analytics cookies


These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to the merchant. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. No information connected to the cookies is shared with any third party.


The user’s consent and revocation of consent


Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device. In addition, the web browser or device often allows the user to change the settings for the use of cookies. More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org.


About Klarna


Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a Data Protection Officer and several lawyers specialised in data protection. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at [Please choose the email address relevant for you market: [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]], [[email protected]]]. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.